30 min
Callback, and same-day fixes
We answer the phone. If we can't, we call back within 30 minutes (Mon–Fri, 9:00–17:00) — and resolve virtually every ticket the same day.
You don't want to think about IT. You want it to work, you want to know what it costs, and when something breaks you want a real person who already knows your business. That's the whole idea.
We answer the phone. If we can't, we call back within 30 minutes (Mon–Fri, 9:00–17:00) — and resolve virtually every ticket the same day.
The same person every time — your systems, your history, your business. You never explain yourself twice.
One flat fee per computer with unlimited remote support. Nobody hesitates to call for help.
Problems are detected and fixed automatically, often before anyone in your office notices.
We handle setup, migration and the handover from your old provider — with no disruption.
A long-term agreement with an annual break clause. The stability of a partner, without the trap.
| Break-fix technician | Large IT company | In-house hire | CastCom | |
|---|---|---|---|---|
| Monthly cost | Unpredictable | Fixed, often with extras | €2,500+ salary alone | From €59 per computer |
| Who answers | Whoever is free | A helpdesk queue | One person, when in | Your dedicated engineer |
| 24/7 monitoring | No | Usually | No | Yes |
| Security tools included | No | Often extra tiers | Bought separately | Core tools included |
| Holidays & sick days | — | Covered | No cover | Covered |
| Knows your business | Rarely | Depends who picks up | Yes | Yes |
A part-time IT person costs €30,000–€40,000 a year before PRSI, equipment and training. CastCom Essentials for a 10-person office is about €7,080 a year — with 24/7 monitoring, security tools and a team behind it.
Work out your own price →Book a Security Health Check. We'll show you what's protected, what isn't, and what to fix first — in plain English, with no obligation.