Insurers now send detailed security questionnaires. A "no" can mean a higher premium, exclusions, or no cover at all — and a wrong "yes" can be worse, if a claim is later disputed. We help you get the answers right, and true.
Every insurer's form is different, but these topics come up again and again.
| The insurer asks… | How CastCom covers it | Where |
|---|---|---|
| Is multi-factor sign-in on for email and remote access? | Turned on for every user during onboarding, and checked | Essentials |
| Do you keep backups separate from your main systems? | Independent Microsoft 365 backup; computer and server backup to the cloud | Essentials + add-on |
| Are security updates applied promptly? | Automatic patching, monitored 24/7 | Essentials |
| Do you use endpoint detection & response (EDR)? | Behaviour-based protection with rollback | Add-on |
| Is email filtered for phishing and malicious links? | Spam & link filtering plus AI anti-phishing | Essentials |
| Do staff get security awareness training? | Regular training and simulated phishing, with records | Add-on |
| Do you verify payment and bank-detail changes? | Written verification procedure, plus domain protection against fake emails | Onboarding + add-on |
| Is there 24/7 monitoring of your systems? | 24/7 monitoring as standard; security operations centre if required | Essentials + add-on |
| Do you have an incident response plan? | A simple, written plan: who to call and what happens next. We help you write it | Onboarding |
Forward your insurer's or broker's form before renewal.
A Security Health Check shows which answers are truly "yes" today.
Fixed-price fixes for anything missing, in priority order.
We help you complete the technical questions, with documentation to back them up.
We can't promise a price — that's between you, your broker and your insurer. What we can do is make sure your security is genuinely in place and properly documented, which puts you in a much stronger position.
No. We're an IT and cybersecurity provider, not an insurance broker. We work alongside your broker.
Call us. Several of the most important controls, like two-step sign-in, can be switched on within days.
It's included for CastCom clients. For other businesses, we'll give you a fixed quote first.
CastCom provides IT and cybersecurity services. We don't provide insurance or insurance advice, and cannot guarantee cover, terms or premiums. Always confirm requirements with your broker or insurer.
Book a Security Health Check. We'll show you what's protected, what isn't, and what to fix first — in plain English, with no obligation.