24/7 monitoring
Every computer is watched around the clock. The moment something looks wrong, a ticket is raised automatically.
The result: Monday starts with systems running.
Most IT problems start quietly — overnight, at the weekend, on a bank holiday. CastCom Essentials watches your systems around the clock, fixes problems before your team notices, and puts a dedicated engineer who knows your business on the end of the phone.
A disk fills up. A critical service crashes. A security update that should have been installed last month is still missing. Without monitoring, your team finds out at 9am — and the morning is gone waiting for IT.
With CastCom Essentials, that phone call usually never happens. We see the warning sign first, raise a ticket automatically, and fix it — often before anyone in your office knows there was a problem.
Every CastCom client starts with Essentials. It's the foundation — then you add only the extra protection your business actually needs.
Every computer is watched around the clock. The moment something looks wrong, a ticket is raised automatically.
The result: Monday starts with systems running.
Windows and business software updated on a schedule that never interrupts your working day.
The result: security holes closed in days, not months.
Managed antivirus on every device, plus alerts the moment files start being encrypted in bulk.
The result: ransomware stopped at the first machine.
Microsoft keeps the service running — not your data. We keep an independent copy of email, OneDrive, SharePoint and Teams.
The result: any email or file restored, even months later.
Dangerous email is blocked before it arrives — and every link is checked again at the moment someone clicks it.
The result: far less junk, far fewer risky clicks.
AI spots the convincing fakes — the "urgent payment" email that looks exactly like your MD — and flags suspicious mail with a plain-English warning.
The result: your team learns with every warning.
New starter on Monday? Someone leaving? We add and remove users and licences for you.
The result: no paying for seats nobody uses.
No per-ticket charges, no call centre. A dedicated engineer who knows your setup — and a callback within 30 minutes if we miss you.
The result: small problems stay small.
Example: a 10-person office.
Typical saving: €20,000–€30,000 a year
Our field team reviews your computers, Microsoft 365, email and network — and shows you exactly where you stand.
A plain-English report and a price based on how many computers you have. What's essential, what can wait.
Setup, migration and configuration done for you — usually within 1–4 weeks, with no disruption to your working day.
No tiers, no bundles you'll never use. When your Health Check shows a gap, you add the service that closes it — one at a time.
A 3-year agreement with an annual break clause. You get a long-term IT partner — and if you're not happy, you can leave on any anniversary.
Remote support is unlimited and included. On-site visits aren't part of the monthly fee: they're billed per visit, by the hour, plus travel, at the hourly rate set in your agreement. Our field team covers all of Ireland, usually within 1–2 business days.
Microsoft keeps the service available, but deleted, overwritten or encrypted data is your responsibility. Our independent backup means it can always be restored.
Yes — your bill follows your headcount month to month.
Book a Security Health Check. We'll show you what's protected, what isn't, and what to fix first — in plain English, with no obligation.